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AI, privacy and trust at work

What AI-driven systems do to privacy, trust and engagement inside organisations.

Research overview / 2 publications in this theme

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Introduction

This strand examines how AI-driven systems affect employee engagement, trust and the way organisational culture evolves, particularly in fast-growing and digitally enabled firms.

It also asks about the ethical and emotional side of algorithmic decision-making in HR, with privacy, fairness and well-being at the centre. Her lead-authored paper in Communications of the Association for Information Systems looks at what AI means for the privacy of employees.

Research questions

  • What happens to employee privacy when AI systems are used to observe and evaluate work?
  • Where should the ethical lines around algorithmic monitoring and decision-making in HR sit?
  • How do AI-driven systems shape engagement, trust and culture in digitally enabled firms?
  • How do digital behaviours at work, such as cyberloafing, connect with the strain people experience from their workplace?
Concepts

Concepts and frameworks.

Only the concepts named in the papers themselves or in her research statement, with where each comes from.

  • Employee privacy and AI

    Communications of the AIS, 2024
  • Algorithmic decision-making in HR

    CV research statement
  • Cyberloafing

    Evidence-based HRM, 2026
Publications

Published work in this theme.

Authors in published order. Each summary describes what the work examines.

  1. 01Journal articleABDC A11 citations

    Kaur, A., Maheshwari, S., Bose, I. & Singh, S. (2024)

    Watch out, you are live! Toward understanding the impact of AI on the privacy of employees

    Communications of the Association for Information Systems, 55, 603-626

    What happens to employees' privacy when AI systems watch how they work, and where the ethical lines around that monitoring sit.

  2. 02Journal articleABDC B7 citations

    Kaur, A., Maheshwari, S. & Varma, A. (2026)

    The digital escape: Examining the impact of cyberloafing on gossip-induced emotional exhaustion and the mediating role of self-esteem

    Evidence-based HRM, 14(1), 120-137

    Why people retreat into their phones at work when office gossip wears them down, and what that costs them.

Beyond the papers

In teaching and service

  • Domain-specific MDPs on Artificial Intelligence and Human Resource Management at SPJIMR.
  • SPJIMR's video podcast series on AI and Digital Transformation, which she leads.
  • Strategic HRM on the PGDM-Online, with an emphasis on digital-first HR systems.

Written for practitioners

Chat with Dr Kaur on WhatsApp (opens in a new tab)